Posts Tagged 'email'

The Top 5 Email Etiquette Faux Pas

E-mailMost of us will use email every day and this has led to a lapse in common sense and manners. Here are the top 5 faux pas when using email.

Hello! If you’ve never met the person you are emailing, starting the email with ‘Hello, Jack’ or ‘Hi Jill!’ is never acceptable and irritates more people than others may think

Spelling Emails are designed to be a quick way for us to communicate but that doesn’t mean that we are given an excuse to look ill-educated by sloppy spelling, especially when emailing clients or people who are not our friends or family (but you should practise using good spelling on them, too!)

Name-check When we see an email such as ‘alex.jones@…’ most of us will probably assume that Alex is a man. An increasing number of people are getting gender-confused on email. Always best to double-check. Telephone the company and ask before sending the email, or ask your colleagues who may have dealt with he/she before. Never start an email (or letter) with ‘Dear Jack Smith’. Find out the title in advance

Attachments ‘Please find attached’. If you say something is attached, make sure it is! Double-check everything before hitting the send button.

Ignoring emails If you get an email from a legitimate person, it’s common courtesy (although not common enough) to acknowledge it. Even if you’re the busiest person in the world, send back a response reassuring the sender you’ve got the email but will deal with it at a later date. This will save them worrying that their email is broken

William Hanson
Tutor, The English Manner

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Steppin’ Out With My Baby

bearI’m a realist and enthusiastic proponent of adapting traditional rules of etiquette to the way we live today but there are some traditions I am loathe to give up.  While I send and receive well over 100 emails a week, I still turn to my copper-engraved writing paper and fountain pen for those occasions when an email just won’t do: thank you letters, mostly, letters of condolence or congratulations, that sort of thing. So it was with mixed emotions that I received an email announcing the birth of my nephew and wife’s new child along with a beautiful photo of the happy family embedded within the message. They live thousands of miles away and I didn’t even know they were expecting.  It took me aback. Was this email, already getting pushed farther and farther down in my inbox, supposed to trigger an engraved sterling baby gift? Was I expected to pen a note offering congratulations? Would a proper letter in response to their email possibly embarrass them? Should I simply send an email? Would there be an “official” announcement in due course, a beautifully engraved card with a small ribbon (from Dempsey and Carrol, America’s finest printers), a keepsake for all time. (I hope there won’t be one of those rather boring little cards listing the baby’s weight and length and including a hospital picture of a scrunched up crying baby.)  A long-deceased great-aunt’s voice echoed in my head: “Is this the way things are done nowadays?”

My conversion took about five minutes. My worries about the medium were soon over-whelmed by the message, the touching photograph (all personal prejudices aside, it was stunning), the fact that they included me in the distribution, included me in their life, in their own way. I will send my heartfelt congratulations and best wishes (written with my fountain pen on my personal stationery) and I will send an engraved sterling baby gift, too. Perhaps they will think me old-fashioned.  Maybe I’ll send an email, also.

John Robertson
Tutor, The English Manner


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