Comments on: Super Servants, Super Service

By: Rebekah

Rebekah — Mon, 10 Jan 2011 19:13:20 +0000

The first episode of Downton Abbey aired last night here in the U.S. There were several lines uttered from the recently appointed heir that indicated his discomfort with and disregard for trained staff who are not just devoted to their work, but take considerable pride in their ability to perform their tasks/art expertly.

I do not have the level of social connections where I encounter professional household staff on a regular basis. But when I do, I feel uncomfortable and do not know how to act (apologetic? indifferent? indulgent?).

Programs like Downton Abbey, Gosford Park, and Upstairs, Downstairs remind me that trained staff do not do their tasks out of a reverence for me, but out of respect for their chosen profession and their eagerness to do their job well. This should change not just my attitude in chance encounters, but also the attitude of the privileged few who enjoy their services as a part of daily life.

By: Glenn Ludlow

Glenn Ludlow — Fri, 07 Jan 2011 19:57:16 +0000

Dear Ms. Messervy,

An interesting piece somewhat let down by suggesting a person is able to give 110% effort. I suggest we leave such nonsense to those that partake in Association Football, which is where, I believe, this phrase has originated.

Kind regards,

Mr. Ludlow

By: Jay Remer

Jay Remer — Fri, 07 Jan 2011 12:32:15 +0000

Very well spoken, in my opinion. I would add a slight twist to this. I was brought up with the understanding that knowing first hand how to execute any job or task you hire another person to do for you is a great asset. Knowing one’s skill sets and one’s priorities in life help one to decide where one requires assistance. My guess is that there could be just as many employers as employees who could benefit from your course offerings on many levels. Continued success!