The Top 5 Email Etiquette Faux Pas

E-mailMost of us will use email every day and this has led to a lapse in common sense and manners. Here are the top 5 faux pas when using email.

Hello! If you’ve never met the person you are emailing, starting the email with ‘Hello, Jack’ or ‘Hi Jill!’ is never acceptable and irritates more people than others may think

Spelling Emails are designed to be a quick way for us to communicate but that doesn’t mean that we are given an excuse to look ill-educated by sloppy spelling, especially when emailing clients or people who are not our friends or family (but you should practise using good spelling on them, too!)

Name-check When we see an email such as ‘alex.jones@…’ most of us will probably assume that Alex is a man. An increasing number of people are getting gender-confused on email. Always best to double-check. Telephone the company and ask before sending the email, or ask your colleagues who may have dealt with he/she before. Never start an email (or letter) with ‘Dear Jack Smith’. Find out the title in advance

Attachments ‘Please find attached’. If you say something is attached, make sure it is! Double-check everything before hitting the send button.

Ignoring emails If you get an email from a legitimate person, it’s common courtesy (although not common enough) to acknowledge it. Even if you’re the busiest person in the world, send back a response reassuring the sender you’ve got the email but will deal with it at a later date. This will save them worrying that their email is broken

William Hanson
Tutor, The English Manner

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